Our group has the following businesses:
Collection of your personal information
‘Personal information’ means any details about you, from which your identity is apparent or can be uncovered.
We collect and hold the personal information necessary for us to provide you with our accounting, financial advice and superannuation services.
This can include a broad range of information including your name, address, contact details, age, citizenship, gender, details of your personal and financial affairs, and the personal information of your partner and dependents. We may also collect government identifiers such as your Tax File Number.
We only collect sensitive information, such as information about your health, with your agreement and if it is necessary for us to do so (for example to advise you about insurance or estate planning). We may disclose your health information to insurers when arranging insurance for you.
How we collect your personal information
Generally, we collect your personal information directly from you in face to face meetings, by email and when undertaking the fact find process, completing an application for insurance or an investment, assisting with a claim under an insurance policy, advising you or reviewing your circumstances.
If you provide personal information to any of our businesses, our other businesses may have access to it. For example:
We may also collect personal information from third parties such as:
The purposes for which we manage your personal information
The main purpose for which we collect, hold, use and disclose your personal information is to provide you with our accounting, financial advisory and superannuation services.
Other purposes include to:
We manage your personal information to fulfil our client services agreement with you, comply with our legal obligations and in accordance with any consent we obtain from you.
We will communicate with you by email or post unless you tell us that you do not wish to receive such communications.
Sharing your personal information
We may share your personal information in our group as explained above in ‘How we collect your personal information.’
We may also disclose your information to:
Knight Financial Advisors’ fact find will seek your consent to disclose your information in this way.
We do not sell, trade, or rent your personal information.
Disclosing your personal information overseas
We may disclose your personal information overseas in the following circumstances:
We will ensure that they manage your personal information in the same way that we do.
If we disclose your information to any other overseas location, we will ensure that either they are subject to equivalent or better privacy regulatory regimes as Australia, or who have agreed to provide equivalent or better protection of your personal information as is required in Australia.
If you don’t provide your personal information to us
We cannot provide you with our services if you do not give us the personal information that we need to do so (for example if we need to verify your identity for anti-money laundering and counter-terrorism purposes, or to effectively advise you or communicate with you).
How our websites manage your personal information
When you use our businesses’ websites, in addition to the information you provide to us (e.g. if you enter your details), we collect information including, but not limited to your IP address, browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this site. We may use third parties to analyse this data. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this notice. If our information practices change at some time in the future, we will only use data collected from the time of the policy change forward for these new purposes.
How we store and protect your personal information
We store your personal information in Australia, in physical records at our premises, in electronic records at our premises which are backed up to a third-party cloud provider in Australia, or in cloud-based software platforms that we use to provide our services.
We strive to ensure that your information is safe by using a range of physical and electronic security measures to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
Accessing your personal information
You have a right to:
You may be required to put your request in writing for security reasons. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.
In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Making a complaint
We will try to respond with a decision within 30 days of you making the complaint.
If your complaint is not resolved, you may refer your complaint to the Office of the Australian Information Commissioner who can be contacted by phone at 1300 363 992, by email at email@example.com, or by post at GPO Box 5218, Sydney NSW 2001.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.